Return and Refund Policy

1. Satisfaction Guarantee

We’re committed to your vision. If the final delivery doesn’t meet the agreed scope, we’ll revise it until it does — at no extra cost.

2. Revisions Before Approval

You get up to 2 rounds of revisions included. Additional changes are billed at $45/hour. All edits must be based on the original project brief.

3. Full Refunds

A full refund is available only if:

• No work has begun
• We mutually agree to cancel before editing starts

Refunds are processed within 5–10 business days.

4. Partial Refunds

Partial refunds are not offered once editing has started. Instead, we offer unlimited revisions to align with your expectations.

5. Non-Refundable Deposit

The 50% upfront deposit is non-refundable once work begins. This covers time, resources, and reserved studio capacity.

6. Rush Projects

Rush fees (for 24–72h delivery) are non-refundable. These cover overtime, priority scheduling, and expedited workflows.

7. Scope Changes

If you expand the project after approval (e.g. more footage, new effects), additional fees apply. No refunds for scope creep.

8. File Delivery & Acceptance

Once final files are delivered and confirmed, the project is considered complete. Post-acceptance revisions are billable.

9. Technical Issues

If files fail to render or contain errors on our end, we’ll fix them at no cost. We do not refund for client-side playback issues.

10. Cancellations

Cancellations after work begins incur a fee based on hours completed. No refunds for time already invested.

11. Contact for Refund Requests

To request a refund (if eligible), contact us:

• vision@holy-tide.com
• +1 (424) 776-1265

Please include your project ID and reason.

12. Our Commitment

We don’t just edit — we collaborate. Our goal is your 100% satisfaction. While refunds are limited after work begins, we’ll always make it right through revisions and open communication.