Frequently Asked Questions
Everything you need to know about our video editing, photo retouching, and post-production services.
How long does a typical video editing project take?
Most projects take 3–7 business days. Rush delivery (24–48 hours) is available. Time depends on length, complexity, and revisions.
What formats do you deliver videos in?
Default: MP4 (H.264), optimized for web and social. Custom formats (ProRes, MOV, AVI) on request.
Do you offer color grading and correction?
Yes. We enhance mood, consistency, and cinematic quality with professional color grading — from natural to stylized looks.
Can you edit raw footage from any camera?
Yes. We work with DSLRs, mirrorless, cinema cameras (RED, Blackmagic), drones, and smartphones. Just send your files.
How many revisions are included?
2 rounds included. Additional revisions: $45/hour. We aim to get it right fast with clear feedback.
Do you offer photo retouching for portraits?
Yes. We specialize in portrait retouching: skin smoothing, blemish removal, lighting, and natural enhancements.
Can you restore old or damaged photos?
Yes. We remove scratches, fix colors, and reconstruct missing details to bring old photos back to life.
What is your turnaround time for photo editing?
2–3 days for up to 50 photos. Rush service (24 hours) available. Larger batches quoted individually.
Do you sign NDAs or confidentiality agreements?
Yes. All projects are confidential. We sign NDAs and use secure file handling.
What software do you use?
Industry-standard: Premiere Pro, Final Cut Pro, DaVinci Resolve (video); Photoshop, Lightroom (photo).
Can you add music, subtitles, or motion graphics?
Yes. We include royalty-free music, subtitles, lower thirds, animations, and motion graphics.
How do you receive and deliver files?
WeTransfer, Google Drive, Dropbox, or Frame.io. All links are password-protected. Final files are organized and ready to use.
Do you offer package deals for ongoing projects?
Yes. We offer monthly retainers for recurring needs like social media or YouTube content.
What if I’m not satisfied with the result?
We offer unlimited revisions within scope until you're 100% happy. Your vision is our priority.
How do I get started?
Fill out our contact form. We reply within 2 hours with a free quote and next steps.