Privacy Policy | HolyTide

Privacy Policy

Last updated: May 1, 2025

Your trust matters. We protect your data with the same care we bring to every frame.

1. Information We Collect

We only collect what’s necessary to deliver your project and communicate clearly:

  • Name, email, phone number
  • Project details and messages
  • Company or brand name (if applicable)

2. Your Project Files

To edit your content, we process:

  • Raw video footage
  • Photo files and layers
  • Audio, graphics, subtitles

All files are confidential and used only for your project.

3. How We Use Your Data

Your information is used solely to:

  • Deliver video & photo editing services
  • Communicate about deadlines and revisions
  • Process payments and send invoices
  • Improve your experience

4. File Security & Confidentiality

Your content is protected with care:

  • Stored on encrypted, password-protected drives
  • Access limited to core team only
  • Never shared, sold, or reused
  • Deleted 30 days after delivery (unless agreed)

5. Third Parties

We do not sell or share your data. Trusted tools we use:

  • WeTransfer, Google Drive, Dropbox — for secure file transfer
  • PayPal, Stripe — for payments
  • Email tools — for communication

All partners comply with privacy standards.

6. Your Rights

You have the right to:

  • Access your personal data
  • Correct inaccurate information
  • Request deletion (where applicable)
  • Withdraw consent at any time

Contact us to exercise these rights.

7. Data Retention

We keep data only as long as needed:

  • Contact/project info: up to 5 years
  • Raw files: deleted after 30 days
  • Payment records: kept for tax compliance

8. Cookies & Website

Our site uses minimal cookies for functionality (e.g. contact form). No tracking or ads. You can disable cookies in your browser.

9. Children's Privacy

Our services are not intended for users under 16. We do not knowingly collect data from minors.

10. Policy Updates

We may update this policy. Changes will be posted here with a new date. We recommend checking this page occasionally.

11. Contact Us

Questions? We’re here to help:

Our Commitment

We treat your vision — and your data — with the highest level of respect. No compromises. No shortcuts. Just professional, secure, and transparent service.